An excess is your contribution towards the cost of a claim and is a requisite policy condition. Effectively, the excess is the amount you self-insure. Your cover starts once insured loss or damage exceeds the excess. The excess will depend on the circumstances of the claim.
Some Additional Benefits and Optional Covers have their own excess, in addition to any other excess that may apply. When multiple excesses apply, you might have to pay more than one excess.
The amount and details of each applicable excess is shown on your Policy Schedule. Information on how and when an excess applies can also be found in the Product Disclosure Statement (PDS).
When you make a claim, and depending on the claim type, you can pay any appliable excesses in one of the following ways:
You can choose to lodge a claim subject to the terms and conditions of your policy. All levels of our car insurance – including Third Party Property Damage – cover you for loss or damage to another person’s car or property. See PDS for conditions, limits and exclusions.
If you pay an excess upfront and it’s later determined by us that you weren’t at fault, we’ll refund you accordingly if you can provide us the name and address of the at fault driver and registration of the at fault vehicle involved.
Can unlisted drivers be covered in the event of an accident?Whether or not an unlisted driver might be covered in the event of an accident can depend on if the driver is legally allowed to drive the car. For example, P-Platers driving turbocharged cars that are over state regulated power-to-weight ratio limits would not be covered.
If the driver is legally allowed to drive the car, you may still be able to make a claim, however you may incur an unlisted driver excess.
To make things simpler for you, AAMI can help you through the whole repair process with our AAMI Approved Repair Partners. You can learn more by reading the PDS.
To join our preferred repairer network, repairers must hold the latest industry qualifications and consistently deliver high standards of workmanship, quality assurance and customer care. This means we only partner with accredited repairers and our authorised repairs come with a lifetime guarantee to give you a little extra peace of mind.
We will cover your transport costs to and from the repairer of your car or a hire car provider. If you arrange your own transport, you will need to pay for the transport cost and provide us with the tax invoice for reimbursement. Refer to your policy documents online via the AAMI App, your AAMI My Account or our policy document hub for further details.
If you’re concerned about the quality of the repair of your car, call us on 13 22 44. For rectification work, take your car back to the original repairer to rectify the repairs. Do not carry out or authorise rectification work without our consent.
Sometimes knowing whether you should make a car insurance claim can be tricky. Check out these common scenarios to help you decide.
Do I get a hire car in the event of a claim?Hire cars are only available as additional covers in two instances for Comprehensive Car Insurance. Firstly if an incident wasn't your fault and secondly, if your car was stolen. We will also arrange a hire car if you have cover for Third Party Fire & Theft Car Insurance (see the PDS for full details).
Please read the PDS for more details.
If you have comprehensive insurance, your car becomes a total loss if:
If your car is more than 2 years old, we pay the amount covered less any applicable deductions.
If your car is less than 2 years old, and you're the first registered owner, we'll replace it with a new car of the same make, model and series (if available within 90 days), or similar if not available. If you choose not to accept the replacement car, or where an agreement cannot be reached between us on a replacement car, or a replacement car cannot be supplied, we will pay you the amount covered on your certificate of insurance (less any deductions). See the PDS for full details.
Does Comprehensive Car Insurance cover windscreen replacement?Yes, AAMI Comprehensive Car Insurance does cover windscreen replacement as standard, but you will need to pay an excess if you claim. You can choose to add Windscreen and Window Glass Cover as an Optional Cover that you pay extra for. If you do, when the only damage to your car is to the windscreen, window glass or sun roof, we cover the repair or replacement cost without you having to pay an excess. One excess free claim only in the period of insurance.
* Subject to the conditions, limits and exclusions of your policy.
Insurance issued by AAI Limited ABN 48 005 297 807 trading as AAMI. Read the Product Disclosure Statement before buying this insurance. Any advice has been prepared without taking into account your particular objectives, financial situation or needs, so you should consider whether it is appropriate for you before acting on it. Please read the relevant Product Disclosure Statement before you make any decision regarding this product. The Target Market Determination is also available.
The information is intended to be of a general nature only. Subject to any rights you may have under any law, we do not accept any legal responsibility for any loss or damage, including loss of business or profits or any other indirect loss, incurred as a result of reliance upon it – please make your own enquiries.
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AAMI GENERAL INSURANCE
AAMI Home Building and Home Contents Insurance, Landlord Insurance, Strata Insurance, Car Insurance, Motorcycle Insurance, NSW and SA CTP Insurance, ACT MAI Insurance, Caravan Insurance and Travel Insurance are issued by AAI Limited ABN 48 005 297 807 AFSL 230859 (AAI) trading as AAMI. AAMI Business Insurance is issued by AAI Limited ABN 48 005 297 807 AFSL 230859 trading as AAMI Business Insurance. Registered Office, Level 23, 80 Ann Street, Brisbane QLD 4000.
Information provided is general advice only and has been prepared without taking into account any person's particular objectives, financial situation or needs. Read the relevant Product Disclosure Statement or Policy Document available at www.aami.com.au and consider whether it's appropriate for you before making any decisions about whether to buy or continue to hold a product. The Target Market Determination is also available.
AAMI PET INSURANCE
Petinsurance.com.au policies entered into for the first time prior to 07/11/2023 and subsequent renewals of those policies are issued by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473, AFSL 241436, are arranged and administered by PetSure (Australia) Pty Ltd ABN 95 075 949 923, AFSL 420183 (PetSure) and are promoted and distributed by PetSure’s Authorised Representatives (AR) Pet Insurance Pty Ltd ABN 38 607 160 930, AR 1234944 (PIPL) and Platform Ventures Pty Ltd ABN 35 626 745 177, AR 001266101 (under the AAMI brand)(Ventures).
Petinsurance.com.au policies entered into for the first time on or after 07/11/2023 and subsequent renewals of those policies are issued by PetSure and are promoted and distributed by PetSure’s AR, PIPL and Ventures. Any advice provided is general only and does not take into account your individual objectives, financial situation or needs. Please consider the Product Disclosure Statement (PDS) to ensure this product meets your needs before purchasing, or choosing to continue with the product. PDS and Target Market Determination available at Petinsurance.com.au.
AAMI HEALTH INSURANCE
AAMI Health Insurance is issued by nib health funds limited ABN 83 000 124 381 (nib), a registered private health insurer, and is marketed by Platform CoVentures Pty Ltd ABN 82 626 829 623 (PC), a Suncorp Group company. PC is an authorised agent of nib and receives commission from nib.
AAMI LIFE INSURANCE
AAMI Life Insurance products, other than in some circumstances the Redundancy Benefit, are issued by TAL Life Limited ABN 70 050 109 450 AFSL 237848 (TAL Life) which is part of the TAL Dai-ichi Life Australia Pty Limited ABN 97 150 070 483 group of companies (TAL). TAL companies are not part of the Suncorp Group. TAL Life uses the AAMI brand under licence from the Suncorp Group. Redundancy Benefit provided on or before 31st March 2020 was issued by AAI Limited ABN 48 005 297 807 AFSL 230859 (AAI) trading as AAMI which is part of the Suncorp Group. New Redundancy Benefit policies and renewals offered from 1st April 2020 are issued by TAL Life. The different entities of TAL and the Suncorp Group of companies are not responsible for, or liable in respect of, products and services provided by the other.
Any advice on this page in connection with the Life products is general in nature and is provided by Platform Ventures Pty Ltd ABN 35 626 745 177 AFS Representative Number 001266101 (PV). PV is part of the Suncorp Group and an authorised representative of TAL Direct Pty Limited ABN 39 084 666 017 AFSL 243260 (TAL Direct). General advice does not take into account your individual needs, objectives or financial situation. Before you decide to buy or to continue to hold a Life Products you must read the relevant Product Disclosure Statement. The Target Market Determination is also available.
TAL Life is proud to have adopted the Life Insurance Code of Practice (Code). The Code has been developed voluntarily by the Life Insurance industry to promote high standards of service to consumers, provide a benchmark of consistency within the industry, and establish a framework for professional behaviour and responsibilities.
